“At Emeraldproperty Property Management, we prioritize the well-being of our tenants. Our dedicated team of Letting & Viewing Specialists is committed to assisting you in discovering your ideal home. If you’ve reviewed our current listings and are interested in viewing a property, kindly register by clicking the link above. Our enthusiastic team member will promptly get in touch to coordinate a convenient viewing time.
Should you decide to proceed after the viewing, our rental application process is straightforward and hassle-free. Simply complete the form located in the ‘Apply For Rent’ section. Upon receiving your expression of interest, we will conduct credit and background checks to evaluate your application.”
Rent Payment:
If you’ve recently entered into a new lease agreement with Emerald Property, you should have received an email containing your tenancy agreement, outlining instructions on how to submit payment for your bond (equivalent to 4 weeks’ rent) and rent deposit (2 weeks’ rent). These payments are required before your move-in date. The 2 weeks’ rent deposit covers your initial two weeks, and subsequently, you’ll transition to paying 1 week’s rent in advance. Consult your tenancy agreement for specific dates and account details.
For easy identification, include your mobile phone number as a payment reference. For weekly rent payments, establish an automatic payment through the provided account, ensuring it is processed one or two days before the due date, as specified in your tenancy agreement.
Key Collection:
Your property manager will contact you 48 hours before your tenancy starts to coordinate key collection. Keys can be obtained from our office or a secure lockbox at the property. Key release is contingent upon receiving the bond and 2 weeks’ rent deposit in our bank account, with access granted only on the tenancy start date.
Maintenance and Repairs:
Promptly report any maintenance or repair issues through our online system. Tenants are responsible for reporting damages caused during their tenancy.
Property Inspections:
We conduct four annual inspections for insurance purposes. Notice will precede inspections, and you can choose to be present or grant access with provided keys.
Communication:
Direct all tenancy-related communication to your property manager via email. For emergencies outside office hours, call 09 550 8762.
Smoke Alarms:
Ensure operational smoke alarms; tenants are responsible for battery replacements. Landlords provide working smoke alarms at the start of the tenancy.
Pets:
Negotiate pet permission with the landlord and update the tenancy agreement accordingly.
Adding a New Flatmate:
Get approval from your property manager before adding a new flatmate, with a fee of $175 + GST for each change.
Ending a Fixed-term Tenancy Early:
A break-lease requires mutual agreement; associated costs apply until suitable replacements are found.
End of Tenancy:
Provide written notice as per your tenancy agreement, vacate by the specified time, and drop keys at our office during office hours.
Bond Refund:
Following an exit inspection, bond refunds take 1–2 weeks, with extra time for disputes or damages.
Water Charges:
Tenants cover usage charges; timely payments are crucial for a full bond return.
Insurance:
Landlord insurance excludes tenant belongings; consider contents insurance for personal possessions.
Mould:
Prevent and report mould; use removers, dry affected areas, or seek professional help for severe cases.
Pests:
Landlords ensure initial pest-free conditions; tenants report and may cover pest control costs.
Locked Out:
Tenants manage keys; locksmith costs are the tenant’s responsibility in lockout situations.
Feedback:
Provide feedback on property manager service for continuous improvement.
Residential Tenancies Act:
This act governs landlord-tenant rights; refer to the full Act or Tenancy Services for details.
Rent Increases:
Landlords can increase rent with a 60-day notice, once every 12 months, in line with market rates.
Drains and Gutters:
Landlords maintain property repair, including gutters; tenants promptly report issues.
Lightbulbs:
Tenants replace non-functional lightbulbs; consult the property manager for specific cases.